Client Services Representative (Account Management)

Who We Are

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance, and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Orlando, FL.

Your Essential Duties

• Serve as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting, and Purchasing. Ensure client needs are clearly understood and executed.
• Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
• Aid clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create clear technical documentation tailored to client specification.
• Ensure accurate client billing and generate client reports.
• Collaborate with teams to enhance efficiency and deliver top-tier service.

Requirements

• Must have a bachelor’s degree.
• 1-3 years of experience in B2B account management, client implementation, or related industry experience.
• Strong problem-solving and critical thinking skills.
• Ability to grasp and explain technical concepts with ease.
• Excellent business writing and communication skills with a keen attention to detail for professional client communication.
• Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
• Proficiency in Word, Excel, and PowerPoint, Outlook, and Teams (project management software experience is a plus!).

Benefits

• 401(k) & Roth + Employee Stock Ownership Plan
• Medical, Dental, Vision, and Life Insurance
• Vacation, sick leave, and paid holidays – including your birthday!
• Employee Assistance & Care Programs
• Additional perks & employee award programs

Hiring Pay Range (hourly paid)

$27.00 - $28.00 an hour

Schedule

Mon - Fri, 8:00 am - 5:00 pm. This is an onsite position.