Client Services Project Manager

About the role

This is an exciting opportunity to play a critical role in a rapidly growing, patient-focused organization. We are seeking an entrepreneurial team player who will help drive the continued success and expansion of IntellaTriage. Our mission is to improve the lives of nurses and patients by ensuring providers' patients receive the care they need anytime, anywhere, and nurses are at ease knowing their patients are in good hands.

Since 2019, IntellaTriage has transformed from a quality small business to the leading provider of nurse triage in the hospice and home health markets. Our nursing team has grown from 45 to 350—and we expect to surpass 450 within the next 12 months—making us the largest nurse-first triage service in the world. We have begun service with several of the largest and most well-respected names in hospice and home care. With aggressive growth plans over the next five years, the Client Services department will play an integral role in achieving our vision.

Responsibilities

• Own end-to-end project management for new client implementations and expansions, from kickoff through successful go-live.
• Manage multiple concurrent implementation projects while balancing competing priorities, timelines, and stakeholder needs.
• Serve as a central point of coordination between Client Services, Operations, Clinical, Technology, and other cross-functional teams throughout each implementation.
• Develop and maintain detailed project plans, timelines, status reports, and risk registers to ensure projects remain on schedule.
• Identify risks, dependencies, and roadblocks early, driving timely resolution before they impact client experience or delivery timelines.
• Lead additional Client Services projects focused on operational improvements, process optimization, technology implementations, and other strategic initiatives as business needs evolve.
• Standardize and continuously improve implementation methodologies, documentation, templates, and best practices.
• Build trusted relationships with both internal stakeholders and client partners through proactive communication and reliable execution.

Requirements

• 3+ years of project management, implementation, or program management experience, preferably in healthcare or healthcare technology.
• Demonstrated success managing multiple concurrent projects with competing deadlines and stakeholders.
• Experience working directly with clients or customer-facing implementations.
• Strong process improvement mindset with experience documenting, improving, or standardizing workflows.
• PMP or CAPM certification is a plus but not required.
• Eligible to work in the United States.

Benefits

• Paid time off (PTO) accrual based on hours worked per year for all part-time and full-time employees.
• 401(k) plan participation for all part-time and full-time employees.
• Full-time employees may participate in medical, dental, vision, and/or supplemental insurance plans.