Client Services Project Coordinator

About the role

Reporting to the Client Services Project Manager (CSPM), the Project Coordinator – CS will be assigned ownership of a specific piece of a Project and will prepare, process, and perform quality control on electronic data before delivering to the client. The role focuses on providing quality results while meeting time-sensitive deadlines.

Responsibilities

• Serve as a high-level liaison with key client representatives to own the total service delivery relationship.
• Ensure overall client satisfaction through coordination and execution of all client deliverables.
• Provide substantive oversight to client-specific projects managed on a day-to-day basis by the Production Team.
• Create project plans by identifying tasks, resources, deadlines, schedules, and specifications for deliverables.
• Ensure client and project requirements are met by regularly meeting with project teams.
• Provide team leadership to develop and motivate staff, enabling them to assume additional responsibilities.
• Instill client confidence through proactive communication and serve as the point of escalation when necessary.
• Evaluate subcontractors and make strategic recommendations to align with clients’ needs and expectations.
• Consult with clients throughout the litigation lifecycle to help plan, organize, digitize, and present cases cost-effectively and timely.
• Manage and support a wide range of electronic discovery projects across the EDRM spectrum, from technology consultation to document review and production.
• Advise case teams on database design and workflow, offering tailored solutions based on best practices and project details.
• Oversee support staff and training, track deadlines, verify client specifications, perform QC, and create deliverables.
• Perform QA on processed data to verify no collection gaps and ensure processing instructions were enforced.
• Create and maintain detailed case documentation to record critical actions and decisions.
• Coordinate support staff, managers, outside and opposing counsel, and convey technical concepts to users of all experience levels.
• Maintain timely communication with clients from project initiation to closure, covering scope, pricing, turnaround, deliverables, MIS, and reporting.
• Conduct client satisfaction surveys and KPIs at project closure.

Qualifications & Skills

• Good verbal and written communication skills.
• Experience with MS Office and basic image and text files.
• Superior organizational skills and the ability to handle multiple projects in various stages.
• Ability to multi-task, maintain composure under pressure, and meet deadlines.
• Ability to work in a fast-paced, ever-changing environment.
• Engaged, enthusiastic about work and learning.
• Flexible and available to work some evening and weekend shifts.
• BCA or MCA degree.
• Knowledge of basic programming; NUIX, SQL, Relativity, LAW Pre-Discovery, or IPRO is a strong plus.

Benefits

Epiq invests in your growth with enterprise-wide learning and mobility. The company celebrates individuality and respects life beyond work with externally recognized flexibility. Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

• Fosters Relationships & Collaboration: Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships.
  • Nurture long-term relationships.
  • Remove collaboration barriers.
  • Celebrate cross-team success.
• Engages & Influences: Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in.
  • Align communication with organizational goals.
  • Guide alignment through strong engagement.
• Maximizes Performance: Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
  • Use data to identify improvement opportunities.
  • Make informed decisions.
  • Align team goals with broader strategy.
  • Empower teams to manage their own goals.
  • Translate vision into clear priorities.
  • Prepare for disruptions with strong change management.
• Achieves Operational Success: Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
  • Improve workflows for team efficiency.
  • Use clear documentation and expectations.
  • Resolve issues quickly using data and feedback.