Client Services Operations Analyst - Remote - Nationwide

At Vituity you are part of a larger team driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. With opportunities at 900 practices across the country, serving 14.5+ million patients a year, Vituity offers the flexibility to take your job with you if you ever need to move.

About the role

As a Client Services Operations Analyst, you will interact with multiple departments, both internally and externally, representing Billing Operations. This role involves monitoring and analyzing reports, dashboards, and metrics to identify and communicate trends, preparing presentations and reports to support recommended solutions, and collaborating with leadership to implement action plans.

Responsibilities

• Collaborate with other departments and outside payers/vendors to execute solutions.
• Participate in workgroups as both contributor and lead for efficiency gains and problem/payer resolution.
• Assist in New Start implementations, including research, data analysis, payer review, and follow-up.
• Meet with Regional/Medical/Reimbursement directors to communicate site updates and information on RCM Operations calls.
• Provide assistance and support for multiple client contracts/locations with reporting requests, site start-ups, monitoring reports, and hosting calls to resolve issues.
• Perform quality assurance checks of processes at standard intervals, including system issues and chart flow.
• Support Information Technology and Information Systems teams by communicating and managing operational needs.
• Coordinate with Operations Analyst and Senior Management on areas of support, follow-up requests, and research on operational improvements.
• Facilitate projects across multiple departments and work on special reports such as claims patterns, reimbursement trends, and metric tracking.
• Coordinate project documentation and assist with tracking and monitoring various projects.
• Build networking relationships both internally and externally, understanding confidentiality requirements.

Requirements

• High school diploma or GED equivalent required.
• Two (2) years minimum experience in related leadership and/or training with similar responsibilities.
• Prior experience performing similar reporting and/or analytical duties.
• Prior experience at a medical office and working in the Medical Billing field is preferred.
• College coursework is highly desirable.

Skills

• Strong organizational and leadership skills.
• Excellent oral and written communication skills, as well as strong interpersonal skills.
• Knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Proficient with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong analytical skills to parse through meaningful information and filter out unneeded data.
• Ability to analyze various types of reports.
• Creative problem-solving skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret financial information and legal documents.
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.

The Community

Even when working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through various virtual meet-and-greets, events, and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more.
• Trainings to help support and advance your professional growth.
• Team building activities such as virtual scavenger hunts and holiday celebrations.
• Flexible work hours.
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life, and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting at 3-4 weeks annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of patients, communities, and employees.

Pay

The base salary range for this position is $24.28 - $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, based on the company’s annual performance. Final base salary compensation will be determined based on skills, education, and experience, with consideration for internal equity.