Client Services and Support Analyst (Remote)

Part-time role (32 hours per week) supporting Harris School Solutions QSS/OASIS software for K-12 and County Office of Education customers, primarily on the U.S. West Coast. Remote position based in California with occasional travel (less than 25% annually).

About the Role

As a Client Services and Support Analyst, you will provide high-quality, friendly, and prompt support and training services. This role involves working independently and collaboratively within a team dedicated to exceptional client service.

Responsibilities

• Provide quality support to clients with a high degree of service and timely resolution.
• Deliver end-user in-person and online training resources alongside the Professional Services team.
• Assist in developing and maintaining end-user training documentation.
• Lead webinars and software training classes for clients.
• Develop a deep understanding of the functional/technical features of applications to address related issues and questions.
• Diagnose software issues/bugs and perform appropriate resolutions, collaborating with technical support and software development teams to resolve problems efficiently.

Requirements

• Ability to handle customer inquiries, requests, and complaints efficiently, effectively, and professionally.
• Polished presentation skills.
• Experience providing software training to CA K-12 school districts.
• Excellent troubleshooting and analytical problem-solving skills.
• Strong oral and written communication skills.
• Highly-developed organizational skills and time management ability.
• Ability to work independently on assigned projects as well as in a team atmosphere.
• Highly motivated, flexible, and adaptable nature.
• Ability to learn quickly in a fast-paced, challenging, and ever-changing environment.

Skills

• Experience supporting hybrid Linux back-end/Windows front-end applications.
• Knowledge of Postgres and SQL Server databases.
• Experience with client-server applications.
• Knowledge/experience with business intelligence query tools is preferred.
• Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred.

Pay

$40.00 - $45.00 USD per hour.