Client Services & Onboarding Operations Manager

Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to empowering children with autism and their families to achieve meaningful outcomes. Since 2005, we have partnered with thousands of families across 11 states, delivering effective, convenient, and child-centric ABA therapy designed around each child’s unique strengths, needs, and goals. At Kyo, our mission is rooted in a commitment to making every moment count for the children and families we support.

Candidates must reside in one of the following states: AZ, CA, CO, FL, GA, OR, TX, UT, TN, WA.

About the role

As Client Services and Onboarding Operations Manager, you will lead and optimize the client onboarding and operational experience from referral through active service delivery, overseeing intake, authorizations, and service activation. You will manage, coach, and develop a team of Client Services professionals, driving performance standards, accountability, and continuous improvement. You will act as a data-driven, technology-forward operational partner, leveraging AI-enabled automation and analytics to streamline the client service lifecycle.

Responsibilities

• Lead and optimize the client onboarding and operational experience from referral through active service delivery, including intake, authorizations, and service activation.
• Manage, coach, and develop a team of Client Services professionals, driving performance standards, accountability, and continuous improvement.
• Leverage AI-enabled automation and analytics to streamline the client service lifecycle.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 4–6+ years in client services, healthcare operations, customer success, onboarding, or healthcare administration.
• 2+ years of people management experience, including performance management, coaching, and team development, with proven success leading distributed or offshore teams.
• Demonstrated success leading operational processes, driving continuous improvement initiatives, and leading change management for enterprise software implementations (e.g., Salesforce, Zendesk, ERP integrations).
• Proven experience leveraging AI and automation tools (e.g., ChatGPT, Gemini, Claude) to optimize workflows while maintaining data integrity and security.
• Demonstrated success driving organizational adoption of new tools, including the ability to communicate the "why" behind new technology and troubleshoot resistance.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage sensitive client information with professionalism and discretion.
• Exceptional written and verbal communication skills, with proficiency in CRM, operational systems, and productivity platforms.
• Ability to work independently and effectively in a fast-paced, high-growth remote environment with changing priorities.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) program with company match.
• Paid vacation and holidays.
• Cell phone stipend.
• Career growth and professional development support.
• Collaborative, team-based environment with strong professional support and development.

Pay

$80,000–85,000 annually