Client Services Manager-Waste Market Sector

About the role

Brown and Caldwell is seeking a Client Services Manager to join our waste market sector team within the Private Sector Business Unit. The role supports clients in the Northeast and throughout the US, focusing on large capital projects in solid waste management and recycling facilities.

Responsibilities

• Support administration and performance of the client portfolio (projects and pursuits)
• Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases
• Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones
• Build a track record of securing and delivering profitable assignments within Area/Market priorities
• Maintain utilization targets aligned with portfolio responsibilities
• Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes
• Maintain accurate and current client data within BC information systems (e.g., WS+)
• Support effective engagement of SMEs and Delivery leaders to broaden service impact
• Aid in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy
• Maintain regular client engagement (approximately 20% of time, billable or non-billable)
• Identify and communicate emerging risks affecting client performance or BC exposure
• Flexibility to adapt and execute various additional assignments based on evolving needs

Requirements

Foundational understanding of client portfolio development and business performance drivers. Professional acumen in supporting project oversight while building client-facing credibility. Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development. Proficiency in developing and maintaining client relationships across functional levels. Working knowledge of client business drivers and emerging needs. Ability to contribute to market research and support expansion into adjacent services. Demonstrated ability to collaborate effectively within multidisciplinary teams. Developing experience in proposal support and pursuit participation. Working familiarity with governance principles, risk management, and decision-support practices. Proficiency in facilitation, communication, and presentation skills. Working proficiency in digital tools, data systems, and emerging AI applications. Demonstrated leadership potential with the ability to motivate and support team performance. Experience: Minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development. Education: Bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Qualifications

• Foundational understanding of client portfolio development and business performance drivers
• Professional acumen in supporting project oversight while building client-facing credibility
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development
• Proficiency in developing and maintaining client relationships across functional levels
• Working knowledge of client business drivers and emerging needs
• Ability to contribute to market research and support expansion into adjacent services
• Demonstrated ability to collaborate effectively within multidisciplinary teams
• Developing experience in proposal support and pursuit participation
• Working familiarity with governance principles, risk management, and decision-support practices
• Proficiency in facilitation, communication, and presentation skills
• Working proficiency in digital tools, data systems, and emerging AI applications
• Demonstrated leadership potential with the ability to motivate and support team performance

Skills

• Foundational understanding of client portfolio development and business performance drivers
• Professional acumen in supporting project oversight while building client-facing credibility
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development
• Proficiency in developing and maintaining client relationships across functional levels
• Working knowledge of client business drivers and emerging needs
• Ability to contribute to market research and support expansion into adjacent services
• Demonstrated ability to collaborate effectively within multidisciplinary teams
• Developing experience in proposal support and pursuit participation
• Working familiarity with governance principles, risk management, and decision-support practices
• Proficiency in facilitation, communication, and presentation skills
• Working proficiency in digital tools, data systems, and emerging AI applications
• Demonstrated leadership potential with the ability to motivate and support team performance

Benefits and Other Compensation

• Comprehensive benefits package including medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance

About Brown And Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities.

Contact Information

If you have any questions, please speak with your Recruiter. For more information, visit www.brownandcaldwell.com. This position is subject to a pre-employment background check and a pre-employment drug test. Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.