Client Services Manager - NSB

About the role

We are seeking a Client Services Manager to join our growing Studio Operations and Services team in Brooklyn, New York. This position reports to the Senior Manager, Studio Operations and Services (NSB). A successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast-moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills.

Responsibilities

• Serve as the main point of contact for the day-to-day operational needs of productions, ensuring operational and customer service excellence.
• Facilitate the onboarding and offboarding processes for productions to ensure a smooth and efficient experience.
• Collaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.
• Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.
• Oversee production related repair and maintenance requests; communicate all repair and maintenance needs with production in a timely manner.
• Provide CAPEX & OPEX support as needed.
• Coordinate production move-ins and move-outs, and oversee ancillary production needs.
• Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.
• Lead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.
• Lead and manage client appreciation events.
• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
• Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.
• Provide support for other operational duties as needed.

Qualifications

• Minimum of 5 years in entertainment-specific campus operations.
• Proven ability to handle confidential information with discretion and integrity.
• Strong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure.
• Excellent at multitasking and meeting tight deadlines.
• Exceptional written and verbal communication skills; able to build and maintain strong relationships with internal and external stakeholders.
• Self-motivated and proactive, with a demonstrated ability to drive projects forward independently.
• Strong problem-solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.
• Comprehensive understanding of various production formats, including film, episodic, short form, photo shoots, and live events.
• In-depth knowledge of local production regulations, including safety and permitting requirements, is advantageous.
• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is a plus.

Pay

The annual salary range for this role is $181,000.00 – $323,000.00. Netflix’s compensation structure consists solely of an annual salary; stock options are optional and chosen annually. Compensation is determined based on market indicators, job family, background, skills, and experience.

Benefits

• Health Plans and Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off (vacation, holidays, and sick time)
• Full-time salaried employees are immediately entitled to flexible time off