Client Services Manager
About the Role
TradePeg is a start-up tech company based in London providing solutions for wholesalers, manufacturers, distributors, importers, e-commerce & retail. We are a small team working within a friendly and relaxed office environment. TradePeg is a popular inventory, order and warehouse management software used by B2B and B2C businesses alike in the UK & US. We provide a comprehensive solution aimed at streamlining our customer's processes and operations from purchasing through to delivery in a user-friendly tech environment. We are looking to recruit a Client Services Manager to join our growing team in our London offices. You will manage our day to day support function and ensure our clients experience a high level of service within TradePeg. You will also promote a culture of customer excellence throughout the company.
Responsibilities
- Responsible for management of the services team
- Owning the client support & onboarding functions within the company
- Setting best practices and culture for customer excellence
- Create, develop and improve internal and external processes and procedures
- Contributing to assisting clients with their day to day needs
- Ensure our clients needs are met
Skills
- You must be an enterprising individual ready to take ownership and put your stamp on the team/function
- Must be engaging and possess excellent customer service skills
- Excellent interpersonal skills
- Must be somewhat tech minded and able
- Detail orientated, analytical and a problem solver
- Positive and can-do attitude
- Excellent written communication
- Confidence to assertively handle differing situations
Qualifications
- 3+ years work experience
- Experience working in customer facing surroundings, ideally within a SaaS company
- Degree in tech or otherwise is NOT required
Benefits
- Competitive salary
- Career progression as the company scales
- Generous holiday package
- Warm office environment within a close-knit team