Client Services Manager
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create sustainable businesses. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit, and a commitment to absolute integrity.
About the role
The Client Services Manager will drive the expansion for the SoCal Commercial Banking portfolio, with a strategic focus on accelerating deposit growth. The successful candidate must exhibit a strong ownership mentality in managing portfolio health and a highly detail-oriented approach to banking operations. Flawless bilingual fluency in English and Mandarin is required.
Responsibilities
- Assist Relationship Managers (RMs) with new account openings
- Assist RMs with existing account service inquiries and issues
- Provide superior client service related to deposit and business account services, taking ownership of client needs, problems, and requests, and following through to ensure timely and accurate resolution
- Service personal and business deposit accounts, including completion of necessary forms and documentation, and verifying accuracy of account openings on the Bank’s deposit system
- Work with the closing team (including outside counsel, if applicable) to clear pending items until closing transactions
- Perform other duties as assigned
Requirements
- Minimum 5+ years of account services experience
- Bilingual fluency in English and Mandarin (written and verbal) is mandatory
- Strong knowledge of East West Bank’s new account opening process, compliance requirements, and commercial account structures
- Ability to manage high-volume workloads and time zone differences between the U.S. and Asia in a timely manner
- Strong customer service and contact handling skills
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Bachelor’s degree required
- Legal authorization to work in the United States (visa sponsorship is not offered at this time)
Pay
The base pay range for this position is USD $71,000.00/year – USD $85,000.00/year. Exact offers will be determined based on job-related knowledge, skills, experience, and location.