Client Services Manager 1, Enterprise Direct Sales

360 Magazine Association – New York, NY

About the role

We are looking for a dynamic, organized, and creative Membership & Events Coordinator to join our small but mighty team. This role is perfect for someone who thrives in a fast-paced environment, enjoys working with a variety of stakeholders, and is passionate about fostering community and professional growth within the media and advertising industry.

Responsibilities

• Support the planning, execution, and follow-up of 30+ annual events, including our signature programs: Women’s Leadership Breakfast, Hatch Awards, CMO Series, Media Innovation Day, and Media Auction.
• Coordinate logistics for in-person, virtual, and hybrid events, including venue selection, vendor management, catering, AV, invitations, registration, and on-site execution.
• Manage membership recruitment, retention, and engagement initiatives, including outreach, onboarding, renewals, and member communications.
• Maintain and update membership database (Salesforce) and event management platforms (Eventbrite, Zoom, etc.).
• Collaborate with the marketing team to create promotional materials, email campaigns, and social media content for events and membership programs.
• Assist in the development and execution of new programs and initiatives to enhance member value and association growth.
• Serve as a point of contact for members, sponsors, and partners, providing excellent customer service and building strong relationships.
• Track and report on event and membership metrics, providing insights and recommendations for improvement.
• Support the Executive Director and other team members with administrative tasks, board meetings, and special projects as needed.

Requirements

• 2+ years of experience in event planning, membership coordination, or a related role, preferably in a nonprofit or association setting.
• Strong project management skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency in Microsoft Office Suite, Salesforce, Eventbrite, and other event/membership management tools.
• Experience with social media platforms and email marketing tools (e.g., Mailchimp, Constant Contact).
• Ability to work independently and collaboratively in a small team environment.
• Strong interpersonal skills and a customer-service oriented mindset.
• Passion for the media and advertising industry and a commitment to fostering diversity, equity, and inclusion.

Benefits

• Opportunity to work with a passionate team and make a meaningful impact in the media and advertising industry.
• Exposure to industry leaders and networking opportunities.
• Flexible work environment with a mix of in-office and remote work.
• Professional development opportunities and access to industry events.