Client Services II Representative- Shipping /Mailroom

Main Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Communicates and trains team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• May serve as main point of contact to the client for daily activity and participate in client meetings on account activity.

Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

Prior experience in a customer service environment.

Good computer skills/technical knowledge.

Able to multitask and prioritize in order to meet deadlines.

Good customer service and communication skills.

Able to work with minimal supervision.

Able to work overtime as needed.

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

Able to lift up to 50lbs.

Able to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

About You

The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

Prior experience in a customer service environment.

Good computer skills/technical knowledge.

Able to multitask and prioritize in order to meet deadlines.

Good customer service and communication skills.

Able to work with minimal supervision.

Able to work overtime as needed.

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

Able to lift up to 50lbs.

Able to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

About the Role

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

We are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team.

Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career.

We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Perks!

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.