Client Services Group Representative

Duties and Responsibilities

• Provide excellent customer service
• Prioritize and respond to customer requests for sales quotes for replacement tank parts
• Write and release sales orders (SOs) for customers
• Act as liaison between the customer and various company departments
• Track the progress of Sales Orders and communicate daily status to ensure total client satisfaction
• Maintain documentation to support sales orders
• Process manway orders as required
• Work proactively and independently on a variety of projects to support the company
• Back-up and support Client Services Coordinator as required
• Document / research both past and current field service issues as needed.
• Issue Field Re-Work (FRWs) to initiate responses to field service requirements.
• Issue Field Non-conformance Reports (FNCRs) to responsible managers.
• Cookordinate a timely response to field crews needing direction to correct construction issues.
• Follow up to ensure outstanding FNCR/FRW issues have been resolved.
• Provide status reports to department managers on the progress of field issues when required.
• May perform other duties as assigned.

Skills and Specifications

• Strong verbal and written communication skills; with the ability to effectively communicate complex commercial or technical information
• Demonstrated proficiency with G-Suite, MS Word, Outlook, and Excel
• Willingness to learn basic drafting skills
• Solid problem-solving skills
• Able to manage multi-task work in a fast-paced environment
• Able to establish and maintain healthy working relationships with people in course of work
• Willingness to work additional hours in order to meet job requirements
• Able to travel in the course of work approximately 10% of the time

Education and Qualifications

• A high school diploma or its equivalent is required
• An associates degree in general studies or related field is preferred
• Basic knowledge of bolted tanks, aluminum geodesic domes, and their related parts

Physical Requirements

• While performing the duties of Client Services Group Representative, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The employee must occasionally lift and /or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• While performing the duties of Client Services Group Representative, the employee may be exposed to a variety of environmental conditions including but not limited to: temperature extremes, noise, dust, fumes, chemicals, machinery, and equipment.