Client Services Director - Promotional Medical Education (Medical Communications)
About the role
You will provide strategic oversight across large and complex marketing and promotional medical education accounts, ensuring delivery models, account strategy, and commercial performance create sustained value for both clients and the business.
You will bridge operational leadership and senior commercial direction by shaping account evolution, strengthening strategic partnerships, and elevating team capability across integrated, multi-channel programmes.
As a trusted strategic leader, you will drive forward-thinking solutions that enhance engagement, efficiency, and growth, while overseeing a broad portfolio and building influential relationships with senior client stakeholders.
What You'll Do
- Provide senior strategic oversight across large, complex, or global medical communications programmes (marketing, promotional medical education and medical affairs).
- Ensure alignment between client objectives, delivery models, and commercial outcomes to maximise long-term value.
- Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings.
- Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement.
- Maintain a strong “big picture” view of account health—anticipating risks, challenges, and delivery needs before they arise.
- Act as a senior escalation point for internal teams and client partners.
- Shape and evolve account strategies, supporting the shift from tactical delivery to strategic consultancy-led engagement.
- Contribute to forecasting, account planning, and commercial optimisation to drive sustainable growth.
- Build and mentor high-performing account teams—coaching emerging leaders and senior account managers to strengthen strategic and commercial capability.
- Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes.
About You
- Ideally 10+ years’ experience in medical communications, healthcare communications, or life‑sciences agency environments.
- Experience delivering across HealthcareMarketing, Promotional Medical Education and Medical Affairs projects with understanding of regulatory frameworks and compliance requirements.
- Proven experience leading complex, multidisciplinary scientific communication programmes.
- Strong track record in organic account growth, proposal development, or new business initiatives.
- Demonstrated ability to advise on and deliver integrated engagement models, including scientific exchange, education, congress strategy, digital solutions, and omnichannel approaches.
- Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders.
- Strategic thinker with strong commercial acumen, understanding value creation, margin, scope, and negotiation dynamics.
- Demonstrated leadership capability—experienced in coaching, developing, and empowering teams.
Qualifications
- Bachelor’s degree required; life sciences, healthcare, or business-related disciplines preferred.
Pay
$180,000 - $200,000 a year
We are committed to offering a competitive and fair salary that reflects your location, skills and the experience you will bring to our team.
The salary ranges posted are dependent upon experience.
Benefits
- 401K plan with an employer match contribution up to 4% (immediately vested)
- Life insurance
- Disability coverage
- Medical, dental, and vision plans
- Flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year
- 20 vacation days plus one personal well-being day, recognised 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August
- Access to free counselling through our employee assistance program and personalized health support
- Enhanced maternity, paternity, family leave, and fertility policies
- Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business