Client Services Director, Alpha - $200,000/year USD

What You Will Be Doing

• Controlling the complete enrollment experience for prospective families, from initial outreach through final onboarding.
• Facilitating needs-based discussions to evaluate compatibility before proposing solutions or advising on next actions.
• Overseeing 20+ concurrent family engagements across various enrollment phases, with transparent tracking of progress and follow-up requirements.
• Facilitating campus visits, student shadow days, and decision-oriented meetings that articulate outcomes, expectations, and ideal candidate profiles.
• Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and consistent service delivery.

What You Won’t Be Doing

• Executing transactional or aggressive sales approaches.
• Accepting misaligned families solely to achieve enrollment targets.
• Supervising a substantial team or operating within complex approval hierarchies.
• Distributing responsibility for family experience across multiple personnel.
• Performing work remotely.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.

Basic Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand standing (education, luxury hospitality, executive support, exclusive membership, or independently operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial engagement through onboarding.
• Experience managing 20+ concurrent client, guest, or family engagements at varying stages, supported by an organized tracking and prioritization method.
• Capacity to present specific instances of advisory decision-making, including occasions when you recommended against your offering because it was not suitable.
• Professional written correspondence experience with senior leaders, high-net-worth clients, or discerning audiences.
• Willingness to reside in or relocate within 60 days to one of the following locations: La Jolla, CA; Malibu, CA; Los Angeles, CA; Santa Barbara, CA; or Santa Monica, CA.
• Authorized to work in the United States without visa sponsorship.

Nice-to-have Requirements

• Experience in competitive independent school admissions or selective program enrollment.
• Background in luxury hospitality, VIP client services, or executive-level administrative roles.
• Experience developing or enhancing enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency leveraging data and CRM analytics to enhance conversion alignment, not merely velocity.