Client Services Coordinator (LA, NY, Chicago, Austin, or Dallas)

About the role

The Ladder Method is seeking a Client Services Coordinator to collaborate on and elevate the family and school experience nationwide. This is a strategic role for a self-starting professional who understands education, executive functioning, and ADHD — and who can confidently represent our curriculum, philosophy, and standards of excellence.

Responsibilities

• Handle intake conversations with sophistication and discernment
• Absorb and articulate The Ladder Method curriculum and coaching model
• Work on client onboarding and ensure a seamless, concierge-level experience
• Serve as a point of contact for families
• Work within a client services team, potentially managing 1 or 2 team members
• Assist with strategic outreach to school contacts to deepen partnerships
• Build and maintain trusted relationships with counselors and administrators
• Identify opportunities to improve client retention and satisfaction
• Work in HubSpot records and communication systems
• Collaborate with leadership to refine client experience strategy
• Proactively work within systems and processes that elevate service delivery

Qualifications

• 3+ years of experience in education, admissions, client services, or relationship-driven leadership roles
• Understanding of the K–12 educational landscape
• Familiarity with ADHD and executive functioning challenges
• Ability to speak fluently and confidently about academic coaching frameworks
• Experience managing high-touch relationships
• Exceptional communication skills and professional presence
• Highly organized with strong operational instincts
• Self-starting, proactive, and comfortable operating autonomously
• Experience with CRM systems (HubSpot preferred)
• Background as a teacher, school counselor, learning specialist, or education administrator strongly preferred

Benefits

• Full-Time compensation of $30-$35 per hour (USD)
• Flexible remote or hybrid structure within agreed availability
• Growth opportunities

Pay

$30-$35 per hour (USD)

Schedule

Must be available to work until 5pm PST Monday-Thursday
Must be available to work until 4pm PST Friday