Client Services Coordinator (Front Desk)

About the role

Floyd's 99 Barbershop is a high-energy, inclusive environment where great hair, great music, and great people come together. As a Client Services Coordinator, you are the face of the shop, setting the tone, keeping things moving, and ensuring every guest feels welcomed, taken care of, and excited to return.

Responsibilities

• Welcome guests with confidence, warmth, and great energy.
• Manage check-ins, check-outs, appointments, and POS transactions.
• Answer phones, assist walk-ins, and handle guest questions.
• Keep the entire shop clean, organized, and guest-ready.
• Support retail sales with product recommendations when appropriate.
• Capture occasional photos or short videos and assist with in-shop social media content (Instagram stories, posts, promotions).
• Communicate closely with barbers and stylists to keep the day flowing smoothly.
• Help ensure every guest leaves with a great experience.

Requirements

• Customer service, hospitality, or front desk experience preferred.
• Comfortable with computers, scheduling software, and POS systems.
• Confident, friendly communicator who thrives in a busy environment.
• Organized, reliable, and team-oriented.
• Availability for evenings and weekends is required.
• Comfortable representing the Floyd's brand both in person and on social media.

Qualifications

• $14-16/hour part-time pay.
• 8-16 hours a week.
• Potential to grow into a full-time position.
• Discounts on services and products.
• A fun, supportive, music-driven culture.
• Opportunity to grow as the shop expands.

Benefits

• Fun, supportive, music-driven culture.
• Opportunity to grow as the shop expands.

Pay

$14-16/hour

Schedule

Part-time, evenings and weekends required.