Client Services Coordinator

About the role

The Client Services Coordinator operates within an international education and study/work-abroad platform connecting students with institutions and advising on program selection and enrollment. This role focuses on client services coordination and issue resolution, ensuring service delivery aligns with the platform’s operational context. The position does not involve leisure travel, nor does it promise admission, visas, immigration outcomes, or employment outcomes.

Responsibilities

• Coordinate client services with a focus on issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action within the international education and study/work-abroad platform.
• Review and track work and study travel job documentation, maintaining clear status updates for client-focused, services-focused, and coordination-owned workflows.
• Document case management with deadline tracking, ensuring all actions are traceable and unresolved items have assigned owners.
• Maintain comprehensive documentation and reporting to support client services coordination and workflow transparency.
• Reconcile quality control with workflow management, surfacing repeated errors before they lead to downstream rework.
• Apply data accuracy while managing evidence and deadlines in a client services-focused workflow.
• Document process compliance and issue escalation decisions to ensure reasoning remains clear in the platform’s operational context.
• Exercise judgment in follow-up actions, particularly when coordination depends on external confirmations rather than assumptions.
• Ensure remote completion of client services coordination by maintaining secure, traceable, and actionable reporting and status tracking for the next authorized teammate.

Qualifications

• Proficiency in using work and study travel job workflows and customer service tools within the context of international education and study/work-abroad platforms.
• Strong ability to maintain data accuracy without losing track of evidence or deadlines.
• Experience in documenting process compliance and escalating issues with clear reasoning.
• Demonstrated judgment in follow-up actions, especially when dependent on external confirmations.
• Ability to evaluate work through a client-focused, services-focused, and coordination-owned lens in the platform’s operational environment.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.