Client Services Coordinator
About the Role
The Client Services Coordinator at Urban Park Services improves customer resolution while supporting remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. The role focuses on surfacing incomplete information early to prevent downstream rework, with a strong emphasis on client services coordination within parking service operations.
Working Strengths
- Use Issue Resolution and Service Recovery confidently in client services coordination.
- Apply Customer Experience while tracking exceptions, owners, and deadlines tied to client services coordination.
- Document Quality Assurance decisions clearly for seamless handoffs to teammates.
- Exercise sound judgment in Field Service Back-Office Support, escalating when necessary instead of making assumptions.
Operational Focus
- Coordinate workflow by documenting commitments and next actions for the team.
- Review workflow by escalating complex cases with sufficient context for the next owner.
- Maintain workflow by handling assigned customer or client requests.
- Track workflow by reviewing case history before responding.
- Own workflow by resolving routine issues within approved authority.
Expected Contribution
Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that clarify the next action. Success is measured by the effectiveness of client services coordination within parking service operations.
Pay
Base salary: $38,000–$52,000 per year.
Schedule
Full-time, 100% remote within the United States.