Client Services Coordinator

About the Role

The Client Services Coordinator at Urban Park Services improves customer resolution while supporting remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. The role focuses on surfacing incomplete information early to prevent downstream rework, with a strong emphasis on client services coordination within parking service operations.

Working Strengths

• Use Issue Resolution and Service Recovery confidently in client services coordination.
• Apply Customer Experience while tracking exceptions, owners, and deadlines tied to client services coordination.
• Document Quality Assurance decisions clearly for seamless handoffs to teammates.
• Exercise sound judgment in Field Service Back-Office Support, escalating when necessary instead of making assumptions.

Operational Focus

• Coordinate workflow by documenting commitments and next actions for the team.
• Review workflow by escalating complex cases with sufficient context for the next owner.
• Maintain workflow by handling assigned customer or client requests.
• Track workflow by reviewing case history before responding.
• Own workflow by resolving routine issues within approved authority.

Expected Contribution

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that clarify the next action. Success is measured by the effectiveness of client services coordination within parking service operations.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.