Client Services Coordinator

About the role

The Client Services Coordinator/Administrator supports the day-to-day operations of the Property Management and Property Accounting teams. This role requires strong organizational skills, attention to detail, and the ability to manage a broad range of administrative, financial, and client-facing responsibilities.

Responsibilities

• Manage banking relationships and access on behalf of clients, including setting up and removing team members, initiating and approving payments, and opening or closing accounts as needed.
• Cook up tenant payment setup and serve as a point of contact for banking and payment verification inquiries.
• Utilize a variety of technology platforms and software tools to support daily administrative and operational functions.
• Draft, prepare, and manage client-facing agreements and related documentation.
• Reconcile vendor invoices and support Corporate Accounting with accurate cost allocation across properties.
• Track and submit internal fees and charges to Corporate Accounting for client invoicing.
• Provide day-to-day guidance and support to Tenant Coordinators and Property Managers.
• Develop and maintain internal systems, processes, and templates to streamline workflow across Property Management and Property Accounting teams.

Qualifications

• A high school diploma or equivalent.
• Experience in an executive assistant, administrative coordinator, or operations support role; background in real estate, property management, or financial services preferred.
• Proficiency with Microsoft Office Suite (including Teams), document management tools, and cloud-based collaboration platforms.
• Familiarity with banking operations, payment processing, and financial administration.
• Strong attention to detail and ability to manage a high volume of tasks and documentation accurately.
• Excellent organizational and time management skills with the ability to handle multiple priorities simultaneously.
• Clear and professional communication skills for working with clients, vendors, tenants, and internal teams.
• Demonstrated ability to develop and implement process improvements.
• Self-motivated with sound judgment and the ability to work independently in a fast-paced environment.

Work Environment

This position operates in a professional office environment and requires regular use of standard office technology and software. The role involves ongoing collaboration with clients, vendors, banking institutions, and internal team members. The Client Services Coordinator/Administrator is expected to handle sensitive financial and client information with a high degree of confidentiality and professionalism.

Leading With Purpose

TSCG's goal is to sustain and grow a real estate services firm with a focus on long-term sustainability for our stakeholders, clients, properties, and operations. Achieving this vision requires every owner, manager, and employee to champion and uphold our Environmental, Social, and Governance (ESG) principles. These principles are integrated into all aspects of our business, from evaluating opportunities and investments to collaborating with landlords, investors, and occupier clients.

United by Purpose

TSCG is committed to creating an environment where all talents, perspectives, and experiences are valued. We believe that embracing our differences makes us stronger and drives our success. Together, we support our families, communities, and each other, fostering innovation in a competitive landscape.