Client Services Coordinator

This role operates within the Travel Group Luxembourg network, supporting multiple leisure-travel agency brands and a large agency network across Luxembourg and the Greater Region. The Client Services Coordinator ensures service resolution by maintaining clear visibility of confirmed facts, pending dependencies, and exceptions.

About the role

The Client Services Coordinator acts as a client-focused, services-driven coordinator within the Travel Group Luxembourg network. The role requires maintaining traceable, owner-assigned statuses for all client service issues, ensuring unresolved items are surfaced before they lead to downstream rework. Decisions must reflect the specific operating environment of supporting multiple leisure-travel agency brands across Luxembourg and the Greater Region.

Responsibilities

• Maintain client services coordination with issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action.
• Reconcile role documentation with status tracking to keep client service workflows transparent and traceable.
• Coordinate case management with deadline oversight, ensuring timely follow-up and resolution.
• Review documentation and generate reporting to maintain clarity and compliance within the network.
• Enforce document quality control and workflow management to prevent errors and rework.
• Apply data accuracy while managing evidence and deadlines in a client-focused workflow.
• Document process compliance and escalate issues with clear reasoning, ensuring decisions are traceable.
• Use judgment in follow-up actions, especially when coordination depends on external confirmations rather than assumptions.
• Ensure remote completion of tasks only when issue escalation, exception tracking, and documentation are secure, traceable, and ready for the next authorized teammate.

Requirements

• Confident use of Travel Group Luxembourg workflows and customer service practices in a multi-brand, multi-agency environment.
• Ability to maintain data accuracy without losing track of evidence or deadlines.
• Strong judgment in follow-up actions, particularly when coordination relies on external confirmations.
• Commitment to process compliance and clear documentation of issue escalation decisions.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.