Client Services Coordinator

About the role

The Client Services Coordinator operates within cultural, heritage, pilgrimage, and group-tour planning, managing destination, booking, supplier, sales-support, and traveler-service workflows. This role focuses on client service resolution, ensuring decisions reflect the specific demands of the operating environment.

The coordinator must maintain clear visibility of confirmed facts, pending dependencies, and exceptions while executing client-focused, service-driven coordination. Every checkpoint must document the source, owner, status, and next action to ensure traceability and accountability.

Responsibilities

• Document client service coordination with issue resolution, ensuring checkpoints leave a visible source, owner, status, and next action within cultural, heritage, pilgrimage, and group-tour workflows.
• Maintain Travel Experts UK role documentation with status tracking, adhering to a client-focused, services-focused, and coordination-owned work profile.
• Reconcile case management with deadline management, ensuring all actions are traceable and unresolved items have clear ownership.
• Coordinate documentation with reporting, maintaining visibility of all workflow steps and decisions.
• Review quality control and workflow management to surface repeated errors before they result in downstream rework.

Requirements

• Confidently use the Travel Experts UK workflow context and customer service principles to support cultural, heritage, pilgrimage, and group-tour planning.
• Apply data accuracy without losing track of evidence or deadlines in a client services-focused workflow.
• Document process compliance and issue escalation decisions to ensure reasoning remains clear within the operating context.
• Use judgment in follow-up actions, especially when coordination depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs are complete by maintaining current travel experts UK role documentation, quality control, and record management.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.