Client Services Coordinator

About the role

Are you interested in pursuing meaningful work? Are you interested in ending intimate partner violence in Tarrant County? The Archway is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence victims to keep them safe and simultaneously do our part in holding offenders accountable. We offer flexible work-life balance and an opportunity to change the community – and the world. We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.

Responsibilities

• Hiring, training, and supervising all Client Service Center staff members on specialized and/or specific job duties.
• Managing all Client Service Center staff and volunteer schedules in the 24‑hour Resident Service Center in the shelter.
• Working collaboratively with the Hotline Coordinator to ensure streamlined processes between the hotline and shelter intake.
• Working collaboratively with the Hotline Coordinator in providing cross‑training to client advocates for 24‑hour emergency hotline.
• Development and timely submission of monthly departmental reports and staff time sheets.
• Troubleshooting and managing any challenges associated with collaborative community providers (i.e., taxi company and police departments).
• Maintaining current list of referrals for staff to provide to shelter clients and callers.
• Managing personnel issues as they arise, collaborating with supervisor to guide employee performance, as necessary.
• Monitoring file documentation and CaseWorthy entry for effective service delivery and grant compliance.
• Fulfilling supervisory responsibilities in accordance with the organization's policies, grants, and applicable laws.
• Training employees, planning assignments, directing work, addressing complaints and resolving problems.

Qualifications

The Specific Qualifications For This Role Are:

• Bachelor’s degree in Social Work or a related field required, or a minimum 5 years of equivalent related experience required.
• Minimum of 2 years supervisory experience required.
• Minimum of 6 months to 1‑year experience in a 24‑hour hotline or residential setting required.
• Candidates must have knowledge and understanding of family violence and the ability to respond to clients in a constructive and supportive way, while being sensitive to cultural and ethnic issues.
• Must be able to remain calm in a crisis and maintain a high regard for confidential matters.
• Previous work in a fast‑paced, customer service environment strongly preferred.
• Must have current valid Texas driver's license and have proof of automobile liability insurance.

Skills

• Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to draft routine reports and correspondence.
  • Ability to speak effectively before groups of clients, co‑workers and public/private groups or organizations.
  • Ability to communicate in a helpful and courteous manner.
  • Bilingual in Spanish desirable.
• Reasoning Ability
  • Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized