Client Services Coordinator

About the role

A Client Services Coordinator at PerLuxe Travels works directly on customer resolution for premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research. The role focuses on client services coordination within premium travel research to surface incomplete information before it leads to downstream rework.

Responsibilities

• Maintain the Client Services Coordinator workflow by resolving routine issues within approved authority.
• Track and document team commitments and next actions to ensure smooth coordination.
• Own the escalation process for complex cases, providing sufficient context for the next owner.
• Coordinate and handle assigned customer or client requests efficiently.
• Review available case history before responding to ensure informed and accurate resolutions.

Requirements

• Confidently use Queue Management and Knowledge Base tools in client services coordination.
• Apply Multichannel Support while tracking exceptions, owners, and deadlines.
• Document decisions clearly so teammates can follow the reasoning behind actions.
• Use sound judgment for follow-ups, especially when escalation is required instead of assumption.

Role Outcome

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and well-documented records that clarify next steps. Success is measured by the effectiveness of client services coordination within premium travel research.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.