Client Services Coordinator

About the role

Novra Corp is adding a Client Services Coordinator whose work will make customer resolution easier to trust across strategic marketing, communications, campaigns, research, content, client coordination, and execution. The operating lens is client services coordination within strategic marketing operations, so incomplete information is surfaced before it becomes downstream rework.

Responsibilities

• Review the Client Services Coordinator workflow at Novra Corp by helping the team escalate complex cases with enough context for the next owner.
• Maintain the Client Services Coordinator workflow by handling assigned customer or client requests.
• Track the Client Services Coordinator workflow by reviewing available case history before responding.
• Own the Client Services Coordinator workflow by resolving routine issues within approved authority.
• Coordinate the Client Services Coordinator workflow by documenting commitments and next actions.

Requirements

• Use Issue Triage and Strategic Marketing Operations confidently when carrying out client services coordination.
• Apply Account Review without losing track of exceptions, owners, or deadlines.
• Document Problem Solving decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Status Updates, especially when escalation is required instead of assumption.

What Matters Most

The role is working well when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time. 100% remote within the United States.