Client Services Coordinator

About the role

NexxaWorks is looking for a Client Services Coordinator who can bring disciplined follow-through to customer resolution across strategic marketing, brand development, digital campaigns, content, social media, audience analysis, and client delivery. The position applies client services coordination within brand development operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Responsibilities

• Track the Client Services Coordinator workflow by helping the team escalate complex cases with enough context for the next owner.
• Own the Client Services Coordinator workflow by helping the team handle assigned customer or client requests.
• Coordinate the Client Services Coordinator workflow by helping the team review available case history before responding.
• Review the Client Services Coordinator workflow by helping the team resolve routine issues within approved authority.
• Maintain the Client Services Coordinator workflow by helping the team document commitments and next actions.

Requirements

• Use Client Services Coordinator Documentation and Account Review confidently when carrying out client services coordination within brand development operations.
• Apply Problem Solving without losing track of exceptions, owners, or deadlines tied to client services coordination within brand development operations.
• Document Status Updates decisions clearly enough that another teammate can follow the reasoning behind client services coordination within brand development operations.
• Use sound judgment around Issue Triage, especially when client services coordination within brand development operations requires escalation instead of assumption.

Quality Standard

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.