Client Services Coordinator

Key Responsibilities

• Partner with department leaders to plan and schedule editorial, audio, and color correction resources.
• Manage all project assignments and resource bookings within ScheduALL.
• Serve as a key point of contact in client meetings, gathering requirements and ensuring alignment on deliverables.
• Collaborate with Client Services leadership to evaluate project scope, resource needs, and financial impact.
• Build and maintain production schedules, timelines, and resource calendars.
• Track project progress, reconcile daily work orders, and maintain pacing documents.
• Generate and analyze reporting (ScheduALL, Tableau) to monitor resource utilization, project hours, and budget performance.
• Provide operational and administrative support to Post-Production Management.
• Troubleshoot workflow and system issues within the OTTO application; escalate as needed.
• Cook up time-off tracking for post-production staff to support workforce planning.
• Maintain a strong understanding of post-production workflows and identify opportunities for process improvements.
• Develop and maintain Standard Operating Procedures (SOPs) for workflows and systems.
• Support Client Services team members with coordination, reporting, and client communications.
• Deliver exceptional service to clients across multiple locations and time zones.

Qualifications

• 1+ year of experience in a post-production, media operations, or client services environment.
• Proven ability to manage multiple projects and priorities independently in a deadline-driven environment.
• Strong communication and interpersonal skills, with the ability to interact across all levels, including senior leadership.

Preferred Qualifications

• Bachelor’s degree.
• Hands-on experience with ScheduALL for scheduling and resource management.
• Prior experience supporting post-production or media operations teams within a large organization.
• Experience working in a fast-paced, client-facing environment.
• Highly organized with exceptional attention to detail.
• Adaptable and comfortable navigating shifting priorities and workflows.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Experience with post-production tools, editing, and audio workflows.
• Familiarity with tools such as ScheduALL, Slack, and Airtable.
• A positive attitude with a collaborative, solutions-oriented approach.
• Willingness to work a flexible schedule, including occasional overtime or weekends.

Additional Information

• This position is currently hybrid, requiring contributing from the office a minimum of four days per week.
• The Company reserves the right to change in-office requirements at any time.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.