Client Services Coordinator

Location: Marlton, NJ — On-site Schedule: Full-time Make a Difference Beyond the First Call At Milestone Treatment Center, our work is about helping people move forward. We provide compassionate, individualized substance use treatment while building relationships that support clients throughout their recovery journey. We’re looking for a Client Services Coordinator who knows how to connect with people, build trust, and remain calm when situations become difficult. This is a highly visible, relationship-driven role working directly with clients, alumni, families, and our treatment team. You’ll help clients stay engaged in treatment, reconnect with individuals who may have stepped away, support families, coordinate recovery-focused activities, and help clients navigate challenging moments. For someone who genuinely enjoys helping people and wants their work to have a direct impact, this is an opportunity to become an important part of a growing treatment organization. What You’ll Do Serve as a primary point of contact for clients, alumni, and their familiesBuild strong relationships with clients throughout their treatment and recovery journeyHelp reduce Against Medical Advice (AMA) discharges by identifying concerns and helping clients remain engaged in treatmentReach out to clients and alumni who have disengaged from treatment and help connect them with appropriate supportProvide crisis intervention and de-escalation support when neededMaintain regular communication with families and provide appropriate resources and updatesPlan and coordinate alumni events, recovery activities, and support groupsDocument client interactions, outreach efforts, and participation accurately and consistentlyPartner with clinical, admissions, and support teams to provide a coordinated client experienceMaintain confidentiality and follow HIPAA and facility policies What We’re Looking For High school diploma or equivalent requiredExperience in substance use treatment, behavioral health, mental health, case management, client services, or another people-focused environment preferredUnderstanding of addiction, recovery, and relapse preventionStrong communication and relationship-building skillsAbility to handle difficult conversations and de-escalate challenging situationsOrganized and comfortable managing multiple prioritiesAble to work independently while collaborating closely with a multidisciplinary teamCompassionate, dependable, and comfortable working with individuals at different stages of recovery Schedule This is a full-time, on-site position in Marlton, NJ. Some evening or weekend availability may be needed for client needs, alumni activities, or special events. Compensation & Benefits Salary: $50,000–$60,000 per year, based on experience Milestone Treatment Center offers: Medical insuranceDental insuranceVision insurance401(k)401(k) matchingPaid time off If you’re someone who builds relationships naturally, communicates well under pressure, and wants your work to have a meaningful impact on people in recovery, we’d like to hear from you.