Client Services Coordinator

This role operates within a Brazilian travel-tech company focused on the distribution of tourism products, travel e-commerce, partner support, and technology-enabled booking operations. The Client Services Coordinator ensures service resolution through precise coordination, maintaining clear visibility of confirmed facts, pending dependencies, and exceptions.

About the Role

The Client Services Coordinator is responsible for issue resolution in a client-focused, services-driven environment. Work must be traceable, with unresolved items assigned owners and repeated errors surfaced before causing downstream rework. Decisions should reflect the specific demands of Brazilian travel-tech operations.

Responsibilities

• Coordinate client service issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action within the travel-tech workflow.
• Review and track official travel role documentation, maintaining clear status updates for all client service cases.
• Manage case documentation with strict deadline adherence, ensuring all actions are traceable and ownership is assigned.
• Maintain comprehensive documentation and reporting for client service coordination, including quality control and workflow management.
• Reconcile quality control with workflow management, ensuring errors are identified and addressed before impacting downstream processes.
• Apply data accuracy in all client service workflows, preserving evidence and meeting deadlines without exception.
• Document process compliance and issue escalation decisions, ensuring reasoning remains clear in the operational context.
• Exercise judgment in follow-ups, relying on confirmed facts rather than assumptions, especially when coordination depends on external confirmations.
• Ensure remote work completion is secure, traceable, and ready for the next authorized teammate through accurate reporting and status tracking.

Skills

• Proficiency in using official travel workflows and customer service tools within the Brazilian travel-tech context.
• Strong ability to maintain data accuracy while managing deadlines and evidence.
• Clear documentation of process compliance and issue escalation decisions.
• Judgment in follow-ups, prioritizing confirmed facts over assumptions.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.