Client Services Coordinator

About the role

The Client Services Coordinator role connects customer resolution with the broader operating needs of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The day-to-day standard is client services coordination within contact center operations, with confirmed facts separated from assumptions and unresolved questions.

Responsibilities

• Own the Client Services Coordinator workflow by helping the team handle assigned customer or client requests.
• Coordinate the workflow by helping the team review available case history before responding.
• Review the workflow by helping the team resolve routine issues within approved authority.
• Maintain the workflow by helping the team document commitments and next actions.
• Track the workflow by helping the team escalate complex cases with enough context for the next owner.

Qualifications

• Use Status Updates and Issue Triage confidently when carrying out client services coordination within contact center operations.
• Apply Client Services Coordinator Documentation without losing track of exceptions, owners, or deadlines.
• Document CRM decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Contact Center Operations, especially when escalation is required instead of assumption.

What Good Work Looks Like

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time. 100% remote within the United States.