Client Services Coordinator

About the role

The Client Services Coordinator operates within brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. This role focuses on client services coordination and issue resolution, ensuring all work aligns with the brand, marketing, creative, client, and business-support delivery.

Decisions in this role reflect the operating environment of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. The Coordinator must keep confirmed facts, pending dependencies, and exceptions visibly separate while maintaining a client-focused, services-focused, and coordination-owned workflow.

Responsibilities

• Coordinate client services and issue resolution, ensuring visible tracking of source, owner, status, and next action within brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Review and maintain Elevare branding role documentation with status tracking for client services coordination.
• Document case management with deadline management, ensuring traceability and ownership of unresolved items.
• Maintain comprehensive documentation and reporting for client services coordination.
• Reconcile quality control with workflow management to prevent downstream rework and surface repeated errors.
• Apply data accuracy while managing evidence and deadlines in a client-focused workflow.
• Document process compliance and issue escalation decisions to maintain clarity in reasoning.
• Use judgment for follow-up, especially when coordination depends on external confirmation rather than assumptions.
• Ensure remote completion of client services coordination by making work secure, traceable, and ready for the next authorized teammate.

Qualities and Skills

• Strong client services coordination with a focus on service resolution within brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Proficiency in using Elevare Branding Workflow Context and Customer Service tools.
• Ability to maintain data accuracy without losing track of evidence or deadlines.
• Clear documentation of process compliance and issue escalation decisions.
• Judgment in follow-up actions, particularly when dependent on external confirmations.
• Integration of workflow management, case management, and deadline management to ensure work is traceable and complete.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.