Client Services Coordinator

About the role

Core Scientific is a leading provider of infrastructure for high-performance compute in North America, powering AI, HPC, and digital asset mining with 11 data center campuses across seven states. The company seeks an experienced, highly motivated Client Services Coordinator to lead and develop long-term relationships with a portfolio of clients, serving as the primary contact between clients and internal teams, driving customer success, and supporting the AI/HPC portfolio growth.

Responsibilities

• Serve as the primary contact and build long-term HPC relationships; grow the AI/HPC portfolio.
• Analyze customer personas and target audience demographics to generate leads.
• Own networking events to build and maintain local, professional, and channel partner relationships.
• Own market insight and advocate for the HPC market.
• Collaborate with sales and marketing to drive prospective HPC clients to the data center for onsite tours and meetings with management.
• Act as the client’s advocate within the company, ensuring their feedback influences product development.
• Stay informed about trends in HPC, AI, and cryptocurrency mining to provide value‑added insights.
• Work with the sales team to onboard new clients promptly.
• Manage on‑boarding and new orders for clients from start to completion, tracking orders from origin to facilities and reconciling order and delivery timelines.
• Resolve client complaints and improve processes to prevent additional issues.
• Track key account metrics for each client in the portfolio.
• Work directly with site management, technicians, and development to meet clients’ expectations for customer success.
• Foster open, respectful, and professional communication within the team, with co‑workers, and leaders across the organization.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in a relevant field required.
• 5+ years of relevant experience in customer‑facing roles with a proven track record of identifying, communicating with, and building relationships that convert to top‑ and bottom‑line results.
• Experience working in or with mission‑critical data centers, AI hardware/software, Nvidia, and other leading technology ecosystem partners.
• Knowledge of HPC, AI infrastructure, hyperscale technology.
• Familiarity with cloud platforms, data center operations, or high‑performance computing systems.
• Proven high‑touch account management experience or other relevant experience.

Schedule

This is a full‑time, onsite position. General hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional nights and weekends as needed. Occasional travel may be required.