Client Services Coordinator

We need to output HTML fragment with sections only when content exists. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role? The description includes shift info and description of role. Could treat that as About the role. Responsibilities list present. Requirements list present. Skills list present. Benefits list present. Pay and Schedule not given (except shift times). Shift times are given: "Shift: 4AM-12PM Monday-Friday and alternating Saturdays 5:30AM-9:30AM". That's schedule info. So we can include Schedule section with that. Pay not mentioned, so omit. Also we have "Tools And Equipment" and "Physical Working Conditions" but those are not in allowed headings; we could maybe incorporate into About the role or Requirements? But instructions: only use those headings; we should not create extra headings. We could embed that info in About the role paragraph or maybe in Requirements? Better to include in About the role as prose. We must preserve all substantive information; we can include those details in About the role paragraph. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, etc. Also remove "Other Conditions" etc. Also remove "Tools And Equipment" and "Physical Working Conditions" if not fitting headings; but we need to preserve that info. Could embed in About the role or maybe in Requirements? Probably About the role is fine. We need to output only HTML fragment, no /, no markdown fences. Structure:

About the role

Shift: 4AM-12PM Monday-Friday and alternating Saturdays 5:30AM-9:30AM Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and Continuing Medical Education reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development We’re Looking For Someone Who Enjoys a consistent schedule. Is excited to work in an outpatient setting, much like a doctor’s office. Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent. Tools And Equipment Frequent use of a telephone, computer, printer, fax machine and copier Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint Frequent use of electronic health record Physical Working Conditions And Office Setting Description Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment Frequent and prolonged typing and operation of computer, keyboard, and telephones Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

But that's huge; maybe better to split: About the role paragraph includes shift and description; Benefits separate; Responsibilities list; Requirements list; Skills list; Schedule section (maybe just shift). However we already included shift in About the role; but we also need Schedule section if we want. The instruction: include a section ONLY when posting has real, specific content for it. We have schedule info; we could put it in Schedule section. Then About the role can exclude shift. Let's do that. Thus:

About the role

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and Continuing Medical Education reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development We’re Looking For Someone Who Enjoys a consistent schedule. Is excited to work in an outpatient setting, much like a doctor’s office. Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent. Tools And Equipment Frequent use of a telephone, computer, printer, fax machine and copier Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint Frequent use of electronic health record Physical Working Conditions And Office Setting Description Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment Frequent and prolonged typing and operation of computer, keyboard, and telephones Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

Responsibilities

• Greets and attends to clients in person and over the phone
• Answers all phone calls in a professional and courteous manner
• Manages the patient flow of a high volume of clients in a fast-paced environment
• May place outbound calls to schedule follow-up appointments, or to engage clients in treatment
• Creates new client profiles and enters demographic information in electronic health record
• Schedules appointments using electronic scheduling system
• Completes accurate documentation of client visits in their electronic health record
• Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
• Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process
• Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
• Establishes client payment plans and financial contracts, collects and posts payments
• Ensures confidentiality of all client and employee information
• Assists in the de-escalation of clients using a trauma-informed approach
• Triages client issues to secure most appropriate solution
• Introduces clients to the Recovery Connect engagement app and help them navigate it as needed
• Completes end of day tasks, including reconciling deposit and payment records
• Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
• Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
• Participates in in-service/education regarding Quality Improvement or required job-focused education
• Helps maintain inventory and assist in ordering clinic supplies
• Performs general office duties, such as document preparation, scanning, faxing

Requirements

• High School Diploma/GED
• 1+ years of experience in customer service is required
• 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
• Hospital front desk or multi-physician front desk experience preferred
• For employees in the following states (TX/OH/MN/IN/WI): Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview

Skills

• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Basic computer knowledge, including ability to navigate in electronic health records
• Culturally competent and sensitive to client and employee needs
• Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
• Excellent organizational skills, accuracy, and attention to detail
• Problem solving, conflict resolution, time management, and strong customer service skills
• Strong team player comfortable working in a fast-paced setting
• Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
• Flexible with the ability to work in a continuously changing environment
• Ability to work flexible hours including nights, weekends, and holidays
• Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)

Benefits

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and Continuing Medical Education reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Schedule

Shift: 4AM-12PM Monday-Friday and alternating Saturdays 5:30AM-9:30AM

We must ensure no duplicate content. The About the role paragraph includes benefits list again; but we also have Benefits section. That duplicates. We should not duplicate. So we need to remove benefits from About the role paragraph. Also we need to keep the sentence about investing in well-being maybe but not list. Let's adjust About the role to not list benefits; just mention that we invest in well-being through a benefits package (without listing). Then Benefits section will list them. Also About the role includes Tools And Equipment and Physical Working Conditions; we can keep those as prose. Let's rewrite About the role:

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package for full-time employees. We’re Looking For Someone Who Enjoys a consistent schedule. Is excited to work in an outpatient setting, much like a doctor’s office. Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent. Tools And Equipment Frequent use of a telephone, computer, printer, fax machine and copier Frequent use of the internet and various web browser software,