Client Services Consultant II
About the role
The Client Service Consultant II (CSCII) manages day-to-day administrative service support for multiple National Account clients (5,000+lives). They lead projects, serve as a liaison with internal teams, and deliver exceptional client service.
Responsibilities
- Manages day-to-day administration for multiple/complex clients
- Ledges projects and serves as liaison with internal teams
- Delivers exceptional client service, ensuring consistent satisfaction and effective solutions
- Covers client meetings, prepares materials, and leads audits and strategic planning with financial partners
- Acts as a subject matter expert; supports RFP responses and collaborates across teams
- Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services
Requirements
- 5+ years of experience in insurance and account management
- Strong organizational, communication, and interpersonal skills
- Ability to work independently, manage multiple priorities, and meet deadlines
- General knowledge of the U.S. economy and employee benefits industry
- Proficient in Microsoft Office
- Self-motivated with a proactive learning mindset
Preferred Qualifications
- Bachelor’s degree
- Disability product experience preferred
- Strong project management, problem-solving, and analytical skills
- Ability to work independently, manage multiple priorities, and balance client needs with business capabilities
Location Expectation
This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $64,800 - $86,400. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits
We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!