Client Services Consultant II

About the role

The Client Service Consultant II (CSCII) manages day-to-day administrative service support for multiple National Account clients (5,000+ lives). They collaborate with customers, brokers, and partners to expand offerings and reimagine digital experiences.

Responsibilities

• Manages day-to-day administration for multiple/complex clients; leads projects and serves as liaison with internal teams.
• Delivers exceptional client service, ensuring consistent satisfaction and effective solutions.
• Captures and coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners.
• Acts as a subject matter expert; supports RFP responses and permits collaboration across teams.
• Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services.

Requirements

• 5+ years of experience in insurance and account management.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• General knowledge of the U.S. economy and employee benefits industry.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.

Preferred Qualifications

• Bachelor’s degree; disability product experience preferred.
• Strong project management, problem-solving, and analytical skills.
• Ability to work independently, manage multiple priorities, and balance client needs with business capabilities.

Benefits

We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We provide a comprehensive health plan, company-paid life insurance, legal services, a retirement pension, 401(k) with employer matching, group discounts, and much more!

Pay

The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

This role offers a flexible schedule to accommodate the needs of both the employee and the employer.