Client Services Consultant II
About the role
The Client Services Consultant plays a crucial role in delivering innovative benefits solutions for MetLife's large group benefits clients across the United States. This role involves providing administrative support, customer service, and collaborating with customers, brokers, and partners to enhance MetLife's offerings and digital experiences.
Responsibilities
- Overall accountability for customer requests, leading projects, providing alternative solutions, consulting where appropriate, identifying possible plan design alternatives, acting as a liaison between the customer and internal MetLife teams, and collaborating for problem troubleshooting and resolution.
- Providing exceptional customer service to support ongoing customer delivery and satisfaction.
- Leading, participating, and driving resolutions where applicable in both customer- and internal-facing presentations and meetings.
- Participating in strategy meetings, establishing specific processes and reports, providing demonstrations, reviewing contract documents, creating process manuals, and ensuring accurate input of data in MetLife systems.
- Developing agenda and presentation materials for customer meetings.
Requirements
- Bachelor's Degree and a minimum of 2 years business experience or a minimum of 5 years business experience with a high school diploma or equivalent.
- Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint).
- Excellent organizational, interpersonal, and communication skills, both written and verbal, with strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
Preferred Qualifications
- Prior experience in insurance benefits.
- Higher Education.
- Experience managing large group benefits clients.
Pay
The expected salary range for this position is $64,800 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits
We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Contact Information
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.