Client Services Consultant

Join CORT as a Client Services Coordinator and play an important role in creating exceptional experiences for our customers and sales partners. This position combines customer service, order management, and sales support responsibilities, serving as a central point of coordination for online customers and internal teams.

About the role

The ideal candidate thrives in a collaborative environment, is highly organized, and takes pride in delivering accurate, timely solutions that drive customer satisfaction. Key responsibilities include processing orders and service requests, supporting customer inquiries, coordinating fulfillment activities, and providing backup assistance across sales and operational teams as needed. Success in this role comes from building strong relationships, maintaining attention to detail, and consistently delivering a high-quality customer experience.

This is a full-time, onsite position, performed from the New York CORT office.

Responsibilities

• Facilitate the processing and closing of a rental agreement, following proper procedure and communication and follow up with appropriate departments to ensure excellent customer service.
• Work with Account Executives to coordinate sales efforts.
• Facilitate all post-delivery transactions for existing customers.
• Follow company and district procedures to protect store security and company assets.
• Knowledge of CORT's array of products when product substitutions are necessary.
• Interact in a professional manner with internal employees and external customers.
• Utilize computer systems (Salesforce) to manage contact information, schedule, email communication, customer research, and internal communications.
• Work at least forty (40) hours per week, and additional hours, as needed.
• Complete required productivity and tracking on a consistent and timely basis.
• Assist customers and utilize selling skills, product knowledge, and added value selling to gain commitments from them to utilize CORT's services.

Requirements

• High school diploma or equivalent
• Experience with a CRM such as Salesforce or Hubspot
• Experience with Microsoft Office including Outlook, Word, PowerPoint and Excel (basic Excel skills)
• Prior customer service or sales support experience
• Ability to work in a fast-paced environment with strong multi-tasking and time-management skills

About CORT

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

Pay

$27.00 per hour

Schedule

9am–6pm, Monday–Friday

Benefits

• All of the technical equipment required to perform the job
• Weekly pay
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities