Client Services Business Analyst - Healthcare Data

Position Summary

The Client Services Business Analyst will play a critical role in ensuring the successful delivery of services and solutions to our clients. This position requires a high level of technical expertise along with strong communication skills and a commitment to excellence. This role will support several clients with oversight from a manager of client services.

Essential Functions

• Analyze client requirements and translate them into technical specifications.
• Ensure the accuracy and integrity of data by conducting thorough quality checks and validations.
• Own client jobs making sure they are running smoothly and on-time per established calendar; identify and remediate pain points to continually improve the process.
• Collaborate with cross-functional teams to deliver value to our clients every day.
• Maintain clear and effective communication with clients, address issues promptly, and provide regular updates.
• Respond to and fulfill client tickets and requests in a timely manner with quality.
• Contribute to client team meetings for client projects and engagements.
• Take accountability for project deliverables, ensuring they meet the established standards and client expectations.
• Develop, test, and deploy T-SQL scripts to support various client projects.
• Implement advanced ETL processes to acquire and load large datasets.
• Follow established procedures and standards as outlined by leadership.
• Maintain associated procedural documentation.
• Evaluate appropriateness of data for ad hoc requests and client projects.
• Contribute code that is well-documented, logical, and easy to follow.

Qualifications

• Minimum Required: Undergraduate degree
• Experience with relational databases
• Preferred: 1 to 3 years industry experience in either data analytics or healthcare
• Evident proficiency and hands-on experience using T-SQL in a Microsoft SQL Server environment
• Descriptive statistics and/or Pharmaceutical/Healthcare industry experience
• Undergraduate degree with a quantitative focus

Skills

• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders
• Strong sense of accountability and ownership for delivering high-quality work
• Exceptional attention to detail, ensuring accuracy and precision in all tasks
• Proficiency in T-SQL with hands-on experience in writing complex queries and scripts
• Effective time management skills and ability to keep multiple projects on schedule
• Experience in a client-facing role or in the pharmaceutical industry is a plus
• Ability to work remotely
• Strong problem-solving skills and a proactive approach to identifying and addressing issues within established product boundaries
• Strong team player with the ability to work and execute independently
• Desire for continuous improvement and growth – driven to excel
• Demonstrated proficiency in Microsoft Office product suite including PowerPoint, Word, and Excel
• Experience in SSIS is a plus but not required

Benefits

Reasonable estimate of the current range: $62,500 USD - $87,500 USD

Other benefits include: health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among others.