Client Services Associate - Mailroom

An integral part of day-to-day office activity, focused on sorting, scanning, logging, and distributing mail and packages, as well as print support and asset management.

Responsibilities

• Pick-up frontend mail from local USPS facility.
• Process all frontend mail; sort, scan and/or distribute to the client.
• Deliver and retrieve mail and/or packages based on established schedule throughout the day.
• Process and log all incoming deliveries via logistics team.
• Maintain electronic mail repository as well as hardcopy record based on company retention requirements.
• Prepare outgoing packages for third party shipping.
• Sort and meter outgoing mail.
• Manage client paper supplies.
• Manage department mailboxes for client inquiries and print jobs.
• Maintain metrics and reporting logs for all frontend mail.
• Manage client logistics assets.
• Index electronic records into applicable storage repositories.
• Provide phone support for third party and client inquiries.

Requirements

• 1 year of office support or mail room experience preferred.
• Ability to learn skills quickly.
• Working knowledge of Microsoft Office products including Word and Excel.
• Ability to navigate internal software programs.
• Reading, writing, and arithmetic skills required.

Skills

• Results oriented
• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Attention to detail

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 40 lbs. or greater frequently.

Pay

$18 - $19 USD per hour

Benefits

• Career Growth: Opportunity to learn new skills that may lead to other career opportunities.
• Learning & Development: Promote a work culture of learning to develop your skills.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off: Full time employees receive a minimum of 80 hours/calendar year; part time/temporary employees receive a minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • EAP, Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.