Client Services Associate, Executive Benefits Account Management
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers, helping companies and individuals around the globe address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach. Learn more about NFP.
Covala Group is a proven enroller and administrator of executive individual disability insurance benefits for large corporate clients. Since 1993, we have connected employees of our clients to over $4.5 billion in income protection. We serve corporate clients—typically with over 1,000 employees—including Fortune 500 companies and AmLaw Top 100 law firms. Our name, Covala, was inspired by the covalent bond, symbolizing our dedication to forming powerful bonds with clients and plan participants by connecting them to the benefits they need and the service they deserve.
About the Role
The Account Manager is an integral part of an eight-person team, responsible for maintaining relationships with corporate clients and overseeing internal operations across different functional groups. This role participates in company-wide projects and offers an excellent opportunity to contribute to a growing business while gaining valuable experience.
This is a full-time, hybrid role based in New York City. The standard schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time. During the first three months, the individual will work onsite up to three days per week for training. After this period, the ongoing onsite schedule will be determined at the manager’s discretion. While the role is hybrid, we will also consider experienced candidates working fully remotely, following an Eastern Time Zone schedule.
Responsibilities
- Interact daily with Benefit/Human Resource contacts at large corporate clients and top law firms, providing administration and client service support for their individual disability insurance benefits.
- Coordinate annual enrollment and communication campaigns for executives of corporate clients.
- Analyze census data from corporate clients to determine eligible executive populations for enrollment campaigns.
- Handle inquiries from eligible executives about the disability insurance offered through enrollments.
- Collaborate with the IT Group to develop reports for corporate clients.
Qualifications
- Attention to detail and a high level of accountability for work.
- Ability to work on a fast-paced team with specific deadlines.
- Resourcefulness and ability to consult others to accomplish tasks.
- Strong prioritization and time-management skills.
- Proficiency in Microsoft Office.
- For hybrid or remote work: access to a reliable, confidential, and interruption-free workspace, along with a stable high-speed internet connection.
Requirements
- Bachelor’s Degree.
- 2–5 years of Account Management or Customer Service experience.
- Life and Health Insurance License.
Benefits
- Competitive salary.
- Paid time off (PTO) and paid holidays.
- 401(k) with company match.
- Exclusive discount programs.
- Health and wellness programs.
Pay
The base salary range for this position is $52,000 – $65,000. The offered salary will be determined by factors including experience, credentials, education, certifications, skill level, scope of the position, and geographic location. The position may also be eligible for performance-based incentives.