Client Services Associate (contract)

Job Summary

This Client Service role supports existing Registered Investment Advisory (RIA) clients within a fast-growing area of the business. The position focuses on assisting clients with brokerage account services, fund transfers, and account maintenance while delivering high-quality service via phone and email.

Key Responsibilities

• RIA Client Support: Assist Registered Investment Advisory (RIA) clients with opening new brokerage accounts, processing fund transfers, and maintaining brokerage accounts.
• Client Communications: Handle inbound phone calls and email inquiries from existing clients, often resolving complex requests over multiple days.
• Account & Platform Navigation: Guide clients through brokerage platforms and web tools, ensuring accurate and complete resolution of inquiries.
• Case Management: Manage multiple open client requests simultaneously, maintaining organization, follow-up, and documentation.
• Relationship Management: Provide professional, calm, and thorough service while building trust with long-term clients.

Qualifications

• Working background or education in Financial Services (brokerage securities or retail banking preferred)
• Proven ability to analyze and work through complex data or scenarios
• Strong organizational skills with the ability to manage multiple tasks
• Comfortable handling a high volume of phone calls and email communications
• Proficiency with Microsoft tools

Preferred Experience

• Brokerage securities industry experience
• Experience supporting Independent RIA firms
• Experience in retail or trust banking environments