Client Services Associate

Responsibilities

• Process forms and documentation for custodial related items including opening new accounts, setting up standing instructions, adding beneficiaries to accounts, etc.
• Provide administrative support to CS department for various requests including preparing FedEx mailings, postage and envelopes, faxing, emailing, filing, making copies, scanning docs, generating reports, and other administrative related items as requested.
• Aid in client transactions such as cash management, insurance, tax payments, real estate transactions, payments, receivables, etc., within the custodian system via check, EFT, wire transfer, etc.
• Assist with the research and gathering of information to resolve a client issue.
• Aid in the onboarding process of new clients by creating and maintaining accurate client records (e.g. contact details, client document filing, etc.).
• Aid in managing accounts with a third-party portfolio aggregator including adding new accounts, coding transactions, addressing account issues, and running reports as requested.
• Create and distribute various reports from custodian and data aggregation platforms for internal and external customers.

Requirements

• Associate's Degree in finance or related field required, Bachelor's degree in finance or related field preferred.
• Demonstrated related experience may be substituted for required education.
• Minimum of one (1) year of experience within the finance industry preferred.
• Minimum of one (1) year of experience with investment accounts, retirement accounts, hedge funds, private equities, trust accounts, LLC's and/or LP's preferred.