Client Services Associate

Provides office, mail, and customer service support. Handles mail distribution, shipping/receiving, office supplies, equipment maintenance, and front desk coverage while ensuring efficient and professional service.

Responsibilities

• Process, sort, and distribute incoming/outgoing mail and packages
• Manage shipping, receiving, and delivery notifications
• Maintain office supplies and ensure printers/copiers are functional
• Assist with reception/concierge duties as needed
• Set up meeting rooms and support pantry/kitchen areas
• Perform light cleaning, maintenance, and workspace organization
• Respond to inquiries and build professional relationships
• Assist with copy/print tasks and other service requests

Requirements

• High school diploma or equivalent
• At least 1 year of relevant experience preferred
• Strong communication and customer service skills
• Proficient in MS Office and basic office equipment
• Organized, detail-oriented, and able to multitask
• Able to work independently and solve problems
• Able to lift up to 40 lbs
• Able to stand, walk, bend, or sit for extended periods
• Minimal to no travel
• Duties may change as needed

Pay

Pay Range: $18 - $19 USD per hour

Benefits

• Career Growth: Opportunity to learn new skills and explore other career opportunities
• Learning & Development: Promotes a work culture of continuous learning
• Recognition Programs: Available for all levels of employees
• Paid Time Off (PTO):
  • Full time: Minimum of 80 hours/calendar year (may increase based on tenure and/or assigned account)
  • Part time/temporary: Minimum of 1 hour for every 30 hours worked
• Bonuses: Available for employee and client referrals
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection
  • Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • Employee Assistance Program (EAP)
  • Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts
• Note: Benefit offerings may vary for roles routinely under 30 hours/week

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.