Client Services Associate

Reports to: Client Services Supervisor, Client Services Manager, or equivalent leadership.

About the role

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center, replenishing/organizing/ordering office supplies, ensuring copy/print machines are functional and stocked, serving as a backup to the front office (reception/concierge), and providing light maintenance/cleaning. This position continuously offers the highest level of service to all clients and employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail, inputs into chain of custody software.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key operations of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
• Submits work orders for certain requests.
• Services and replenishes the barista, pantry, conference, kitchen, or meeting areas.
• Performs meeting room and conference room setups.
• May perform building occupant moves within assigned facilities.
• Performs light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, replenishes, and orders accordingly.
• Assists with copy/print orders and/or monitors copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backup and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to clients.
• Provides reception or concierge (front office) coverage as needed.

Skills

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of multi-function device (MFD) equipment.
• Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Requirements

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands

• Approximately 50% of the time requires fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Pay

Pay Range: $19 - $21 USD per hour.

Benefits

• Career Growth: Opportunity to learn new skills or use a variety of them that may lead to uncovering other career opportunities.
• Learning & Development: Promotes a work culture of learning to help you develop to be the best at what you do.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off (PTO):
  • Full time: Minimum of 80 hours/calendar year.
  • Part time/temporary: Minimum of 1 hour for every 30 hours worked.
  • PTO amounts may increase based on tenure and/or the assigned account.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance, EAP
  • Short Term Disability, Life Insurance
  • Education Discounts, 401k with matching, Entertainment Discounts

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.