Client Services Associate

About the Role

RH is about taste, and we believe in scaling it across our integrated platform. We attract top designers, artisans, and manufacturers to curate the most compelling collection of luxury home furnishings globally. We're moving beyond products to conceptualize and sell spaces, establishing RH as a global thought leader. At RH, we value people with high energy, creativity, and a problem-solving mindset. Client Services Associates are key to providing luxury service and meeting client needs, offering an ideal role for those with refined taste and a discerning eye for luxury.

Responsibilities

• Live Our Vision, Values, and Beliefs every day
• Greet and welcome RH Clients, assisting with questions or concerns
• Connect clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone, and via email
• Provide elevated client services support to Gallery Partners to resolve concerns
• Become well-versed in RH products and offerings
• Create a luxury service experience in every interaction
• Exhibit a broad understanding of the organization

Requirements

• Customer service experience in design firms, high-end furniture showrooms, or luxury retail preferred
• Ability to manage multiple priorities
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Commitment to quality and detail-focused work
• People and relationship-driven
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google Applications

Physical Requirements

• Ability to lift and mobilize items up to 30 lbs. using appropriate equipment and techniques
• Maneuver effectively around the gallery floor, stock room, and office
• Prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing