Client Services Associate

About the role

Metro Light & Power is seeking a highly organized, detail-oriented Customer Service Associate to join our growing team. This position plays a critical role in ensuring exceptional customer service by processing domestic and international orders, coordinating logistics, and communicating with production, warehouse, logistics, and overseas manufacturing teams.

Responsibilities

• Process domestic and international customer orders accurately and efficiently.
• Review purchase orders for pricing, product configuration, inventory availability, and special customer requirements.
• Cook up with production, warehouse, logistics, and overseas manufacturing teams to ensure on-time delivery.
• Maintain production schedules and proactively communicate delays or changes to customers.
• Generate customer quotations and assist with order revisions.
• Provide accurate lead times and estimated completion dates for orders and sample requests.
• Prepare packing slips, carton labels, and shipping documentation using QuickBooks and internal systems.
• Verify international shipping documentation, including commercial invoices and customs requirements.
• Track shipments and provide customers with shipping updates, tracking information, Bills of Lading (BOLs), Proofs of Delivery (PODs), and related documentation.
• Review customer account status and assist with shipment release decisions in accordance with company policies.
• Manage shared customer service inboxes, responding promptly or routing inquiries appropriately.
• Update orders when revised purchase orders are received and communicate changes to internal teams and overseas manufacturing partners.
• Support continuous improvement initiatives and assist with additional operational projects as needed.

Qualifications

• 3+ years of customer service, order management, customer support, or inside sales experience in a manufacturing or distribution environment.
• Excellent organizational and time management skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Able to manage multiple priorities while maintaining accuracy.
• Experience working with ERP systems and/or Netsuite preferred.
• Familiarity with domestic and international shipping documentation is a plus.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Professional, positive, customer-focused attitude.
• Able to work collaboratively across multiple departments.

Preferred Experience

• Experience with any of the following is a plus:
• Manufacturing or engineered products
• International logistics and freight
• Hospitality, lighting, electrical, furniture, or related industries
• Import/export documentation

What We Offer

• Competitive salary
• Medical benefits
• Pension Plan
• Paid vacation, holidays, and sick time
• Opportunity for long-term career growth
• Collaborative, team-oriented work environment
• Stable, growing company serving many of the world's leading hospitality brands

Salary

$55,000 - $60,000 depending on experience

Employment Type

Full-time

Industry

Electrical/Electronic Manufacturing

Function

Customer Service • Operations • Order Management