Client Services Associate
About Job
Stack’s Bowers Galleries conducts live, Internet and specialized auctions of rare U.S. and world coins and currency and ancient coins, as well as direct sales through retail and wholesale channels. Stack’s Bowers Galleries is dedicated to fulfilling the total buying and selling needs of the numismatic community. Our nine-decade legacy of achieving dynamic results and record-breaking prices guides our unwavering commitment to serve novice and expert collectors and enthusiasts, as well as industry professionals. Through our unparalleled list of services, incomparable customer support, and industry leading technology, Stack’s Bowers Galleries provides every client the opportunity to achieve their numismatic goals through live and Internet auctions, retail and wholesale buying and selling, financial backing, and numismatic expertise.
Description
This is a great role for someone who’s detail-oriented, eager to learn, and enjoys variety in their day. No two days are exactly the same—and you’ll be at the heart of keeping our clients happy and operations running smoothly.
Essential Job Duties/Responsibilities
- Answer and route incoming calls (50–200/day), providing clear, friendly help with account and order related inquiries, and booking appointments.
- Respond to emails and in-person inquiries with empathy and professionalism.
- Keep calendars and conference room schedules up to date.
- Process and send documents, mailings, and office supply orders.
- Help with packaging and shipping items—and checking that deliveries arrive on time.
- Support the office team with various admin tasks (filing, organizing, logging requests, formatting documents).
- Help customers understand our services, products, and promotions.
- Track and follow up on customer questions, concerns, or complaints.
- Represent the company at trade shows when needed.
Required Skills/Proficiencies
- Strong communicator and active listener
- Friendly, professional, and approachable demeanor
- Comfortable with Microsoft Office (Outlook, Word & Excel)
- Organized and self-motivated
- 1–2 years of customer service experience preferred
- Associate’s degree a plus—but not required
- Previous sales experience helpful but not necessary
Full-Time | $20.00 – $23.00/hr | On-site – Costa Mesa, CA
Perks & Benefits
- Health, vision, dental, and life insurance
- 401(k) with company match
- Paid vacation & holidays
- Flexible spending and health savings accounts
- Employee Assistance Program