Client Services Advisor

Job Description Client Services To provide exceptional client service via all available channels.To achieve a high level of service satisfaction for online, wholesale, and in-store clients.To build client relations, harness client loyalty and generate a strong client database.Effective use of client communication platforms (Zendesk, Inside) to better service Zimmermann clientele.Client service responses that are in accordance with Zimmermann core values – with particular focus on product knowledge, brand vision, and empathyStrive to provide a seamless omnichannel experience, with an ‘above & beyond’ mentality.Consistently look to improve client experience and report suggested improvements to senior managementAchieve personal sales and performance targets.Aim to ‘surprise & delight’ clients at every interaction with a focus on genuine quality as well as efficiency.Contribute to management assigned projects aimed at elevating the overall Zimmermann client & team experience.Team To create an enjoyable working environment which promotes passion, focus, empathy, and discipline.Administration: To ensure that administration, data entry and filing is carried out accurately and efficiently in line with Zimmermann’s Policies and ProceduresWHS Participating in the development of a safe and healthy workplaceComplying with instructions given for your own health & safety and that of others, in adhering to safe work proceduresCo-operating with management in its fulfilment of its legislative obligationsTaking reasonable care to ensure your own health and safety and that of othersReporting any injury, hazard, or illness immediately, where practical to Human Resources or a supervisorNot placing others at risk by any act or omissionNot willfully or recklessly interfering with safety equipmentKPI’s 1 hour response time to client emails during business hours30 second response time to live chat enquiries & 20 second response time to phone callsSales budgets, compliments targets, and KPIs are met without exceptionsNo 'Client Service' client complaintsZimmermann’s policies and procedures are adhered toAll client interactions are approached with a focus on quality in addition to efficiency Job Requirements Previous client service experience and rapport building evidenceExcellent phone mannerExcellent written English and communication skills; Bilingual language is an advantageComputer literacy with particular use of Microsoft Office, Internet, Apparel21, Zendesk, Inside Chat, and MagentoReliability and punctualityHigh attention to detailAbility to multitask under pressureOn Site (Based in our New York City Head Office) Job Benefits Why join our team? Bespoke career development plans and access to strong mentors and industry leaders.Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.Competitive package and team member discountBe part of a responsible fashion house with a focus in leading in sustainabilityCompensation Zimmermann utilizes the advertised hourly range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure. Although the published salary range is a genuine estimate of the intended pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided. Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.