Client Services Advisor

About the role

Arch is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during our evening shift. In this role, you will serve as a primary point of contact for customers, handling inbound calls, emails, and online chat inquiries while delivering exceptional service and support.

Responsibilities

• Answer client service and claims calls for travel, accident and health plans
• Respond to general email inquiries and online chat conversations
• Resolve complex call inquiries through appropriate resources
• Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system
• Provide claim status updates to claimants
• Provide troubleshooting for customer-facing technology
• Additional projects and tasks as needed

Qualifications

• Excellent written and oral communication skills
• High energy level and strong interpersonal skills
• Objective, ability to problem-solve and multi-task
• Must be a self-starter, demonstrate flexibility and adaptability
• Knowledge of Microsoft Outlook, Word and Excel

Education & experience

• Bachelor's or Associate's degree preferred
• Three years of customer service experience, preferably in the travel, accident and health or medical insurance fields
• Life/Health and/or Property/Casualty insurance license or equivalent preferred

Pay

• For AZ: $41,300 - $59,357/year
• For Maryland: $48,000 - $68,931/year
• Position is incentive eligible

Benefits

• Multiple medical plans plus dental, vision and prescription drug coverage
• Competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
• Basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care