Client Services Administrator, NY

About the role

Bonhams is a global auction house with an 18th-century heritage. This fast-paced, highly visible role is responsible for delivering an exceptional client experience while supporting the day-to-day operations of an international auction house.

Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and in person, delivering professional and timely support
• Manage front-of-house operations, ensuring visitors are welcomed and directed appropriately
• Support auction administration, including bidder registration, bid entry, account maintenance, and sale-related inquiries
• Process payments and cashiering transactions accurately in accordance with company procedures
• Maintain client records and documentation, ensuring compliance with KYC and internal policies
• Cook up with Operations, Shipping, Finance, and Specialist departments to resolve client inquiries and facilitate successful post-sale outcomes
• Handle client escalations and complex service issues, ensuring timely resolution and clear communication
• Monitor shared inboxes and call queues, maintaining service standards and response times
• Support property drop-offs, collections, auction previews, and special events as required
• Aid with onboarding and training of new team members, including the maintenance of training materials and process documentation
• Process incoming mail, deliveries, and general administrative tasks
• Contribute to continuous improvement initiatives and support departmental projects as required
• Maintain awareness of auction schedules, company policies, and operational procedures to provide accurate information to clients
• Aid with auction previews, events, and offsite sales as required, including evening and weekend work and occasional travel to support business operations and deliver an exceptional client experience

Requirements

• Bachelor’s degree with 2 years of relevant client-facing work experience
• Comfortable working in a fast-paced environment with multiple competing deadlines
• Great attention to detail
• Consistent and proactive communication with clients and internal departments
• Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people
• Possess an interest and thorough knowledge of art history and art market
• Proficiency in Microsoft and Outlook programs and database software
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

Qualifications

• Possess an interest and thorough knowledge of art history and art market
• Foreign language(s) a plus
• Fluency in Mandarin is preferred